These Terms & Conditions apply to your use of elitebioscience.co.uk and to any order placed through our website. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or purchasing from us. If you do not agree with these terms, you should not use our website or place an order.

1. About These Terms

These Terms & Conditions govern your access to and use of our website, including browsing, account registration, product information, placing orders, payments, delivery, returns and customer support.

We may update these Terms & Conditions at any time. The version displayed on this page at the time you place an order will apply to that order.

2. Eligibility to Use This Website

By using this website, you confirm that you are legally capable of entering into a binding contract and that the information you provide to us is accurate, complete and up to date.

We reserve the right to refuse access, cancel accounts, refuse orders, or restrict purchases where we believe there has been misuse, abuse, suspicious activity, fraud, attempted fraud, chargeback abuse, breach of these terms, or any unlawful or inappropriate activity.

3. Product Information

We take reasonable care to ensure that product information, descriptions, pricing and images on our website are accurate. However, images are for illustrative purposes only and packaging, labels, colours or presentation may vary slightly from the images shown.

Product information may be updated, corrected or changed at any time without notice. We do not guarantee that all information on the website is free from errors, omissions or inaccuracies.

4. Customer Responsibility

It is your responsibility to ensure that any product you purchase is suitable for your intended purpose before placing an order. You are responsible for reading all product descriptions, warnings, labels, storage information and instructions carefully.

You must not rely on website content as a substitute for advice from a qualified professional. If you are unsure whether a product is suitable for you, you should seek appropriate professional advice before purchasing or using it.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

An order is not accepted until we have confirmed acceptance, processed the order, or dispatched the goods. We reserve the right to refuse, cancel or limit any order at our discretion.

We may refuse or cancel an order where:

• Product information or pricing contains an error
• The item is unavailable or out of stock
• Payment is declined, reversed, disputed or flagged
• We suspect fraud, misuse, chargeback abuse or suspicious activity
• The delivery address appears incomplete, inaccurate or unsuitable
• The order breaches these Terms & Conditions
• We are unable to verify order information where required

6. Pricing and Availability

Prices are shown on our website and may be changed at any time without notice. We reserve the right to correct pricing errors, product errors or availability errors.

If a product has been listed at an incorrect price, we are not required to supply the product at that incorrect price. We may cancel the order and issue a refund where payment has already been taken.

Product availability is not guaranteed. Items may be withdrawn, discontinued, delayed or substituted where necessary.

7. Payments

Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

We may delay, hold, cancel or refuse an order where payment has not cleared, appears suspicious, is subject to verification, or is later reversed, disputed or charged back.

You are responsible for ensuring that your payment information is accurate and that sufficient funds are available at the time of purchase.

8. Delivery

Delivery times are estimates only and are not guaranteed unless expressly stated otherwise. We are not responsible for delays caused by couriers, postal services, customs, weather, incorrect addresses, failed delivery attempts, high demand, stock delays or events outside our control.

Customers are responsible for providing a complete and accurate delivery address at checkout. We are not responsible for orders that are delayed, lost, returned or delivered incorrectly due to inaccurate or incomplete details supplied by the customer.

Risk in the goods may pass to you once the order has been delivered to the address provided, left in a nominated safe place, collected by you, or received by a person at the delivery address.

9. Failed, Refused or Returned Deliveries

If a parcel is refused, not collected, returned to sender, or delivery fails due to incorrect details, absence, refusal, or customer error, we may deduct delivery costs, return costs, handling costs and any courier charges from any refund where applicable.

Resending an order may require an additional delivery charge. We reserve the right to refuse to resend an order where we believe there is a risk of further failed delivery.

10. Cancellations

If you wish to cancel an order, you must contact us as soon as possible at info@elitebioscience.co.uk.

We may be able to cancel your order if it has not yet been processed, packed or dispatched. Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

Online customers generally have a 14-day cancellation right for distance sales, but exceptions can apply, including for sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. UK guidance states that online customers usually have 14 days to cancel after receiving goods, and legislation includes an exception for sealed hygiene or health-protection goods once unsealed. GOV.UK guidance

11. Returns and Refunds

Our Refunds & Returns Policy forms part of these Terms & Conditions. Due to the nature of our products and for hygiene, health protection and safety reasons, we operate a strict returns policy.

We do not accept returns, refunds or exchanges for products that have been opened, used, handled, tampered with, unsealed, or where the original packaging or hygiene seal has been broken, unless the product is faulty.

We do not offer refunds or returns for change of mind, unwanted items, ordering mistakes, or products that are unsuitable due to customer preference.

Nothing in these Terms & Conditions affects your statutory rights where goods are faulty, damaged, incorrect, not as described, or where you are otherwise entitled to a legal remedy.

12. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, you must contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate.

You may be asked to provide:

• Your full name
• Your order number
• Photographs of the product
• Photographs of the packaging and delivery label
• A clear description of the issue

We reserve the right to request evidence before approving a refund, replacement, store credit or any other resolution.

13. Account Registration

You may be required to create an account to place orders or access certain features. You are responsible for keeping your account login details secure and confidential.

You are responsible for all activity carried out through your account. You must notify us immediately if you believe your account has been accessed without permission.

We reserve the right to suspend or close accounts where we suspect misuse, fraud, abusive behaviour, chargeback abuse, false information, breach of these terms, or activity that may harm our business or other customers.

14. Prohibited Use

You must not use our website:

• For unlawful, fraudulent or harmful purposes
• To provide false, misleading or incomplete information
• To interfere with website security or functionality
• To attempt unauthorised access to our systems
• To copy, scrape, reproduce or misuse website content
• To abuse promotions, discounts, refunds, chargebacks or customer support
• To make abusive, threatening or inappropriate communications

We reserve the right to restrict, block, cancel or report activity that we believe breaches these terms.

15. Promotions, Discount Codes and Offers

Discount codes, promotions and offers are provided at our discretion and may be withdrawn, amended or refused at any time.

Promotions may be subject to additional terms, expiry dates, minimum order values, product exclusions, usage limits or customer eligibility checks.

We reserve the right to cancel orders where a discount code, offer or promotion has been misused, applied incorrectly, obtained improperly or used in breach of its terms.

16. Website Content

All website content, including text, images, design, branding, graphics, product descriptions, layout and other materials, belongs to Elite Bio Science or our licensors unless stated otherwise.

You must not copy, reproduce, distribute, modify, scrape, republish or commercially exploit any part of our website without our written permission.

17. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, security, privacy practices or policies of any third-party website.

Accessing third-party websites is at your own risk.

18. Limitation of Liability

To the fullest extent permitted by law, Elite Bio Science will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of business, loss of data, loss of goodwill, or loss caused by website downtime, delivery delays, third-party failures or customer misuse.

We are not responsible for any loss caused by your failure to follow product information, storage requirements, instructions, warnings, or professional advice.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

19. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by events outside our reasonable control. This may include courier delays, supply shortages, strikes, severe weather, internet outages, technical failures, illness, government action, customs delays, pandemics, legal restrictions or other unforeseen circumstances.

20. Privacy and Data Protection

Your personal data will be handled in accordance with our Privacy Policy. By using our website, creating an account or placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.

21. Complaints and Customer Support

If you have a complaint or issue with your order, please contact us at info@elitebioscience.co.uk with your full name, order number and a clear description of the issue.

We aim to deal with customer issues fairly and reasonably, but we may refuse support, refunds or further service where a customer is abusive, dishonest, repeatedly misuses policies, or acts in bad faith.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless consumer law requires otherwise.

23. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last updated” date.

Continued use of our website after changes are posted means you accept the updated terms.